Return Conditions:

  • The product is returned within 7 days of purchase.
  • The product has not been used, damaged, or altered.
  • The product is returned with all accessories, packaging, and labels intact.

Return Process:

  • Contact our customer support team and provide the reason for your return.
  • We will provide you with a return authorization and the return address.
  • Properly package the returned item to prevent damage during the return process.
  • Ship the item back according to the instructions provided.

Return Inspection and Refund:

  • Once we receive and inspect the returned item, we will process the refund.
  • The refund will be based on your original payment method.
  • The refund amount will exclude shipping fees and applicable refund processing charges.

Exchange Policy:

  • Contact our customer support team if you receive a product with quality issues or it does not match your order.
  • We will make every effort to provide you with an exchange for the correct product.

Non-Returnable and Non-Exchangeable Items:

  • Returns or exchanges may not be accepted after the specified return period.
  • Products that have been used, damaged, or altered are not eligible.
  • Incomplete returns with missing accessories, packaging, or labels may not be accepted.
  • Intentional damage or improper usage voids the return or exchange eligibility.

Additional Considerations:

  • Customers are responsible for return shipping fees unless the product has quality issues or does not match the order.
  • Damage or loss during the return process is the customer’s responsibility.
  • Retain return documentation and relevant records for future reference.

Customer Disassembly of the Product:

  • Returns or exchanges may not be accepted if the product has been disassembled by the customer.
  • Unauthorized disassembly that causes damage or alteration to the product is not eligible for return or exchange.

Please note that this is a summary of our return and exchange policy. We recommend reviewing the complete policy on our website for more detailed information.

If you have any further questions or need assistance, please feel free to reach out to our customer support team.

Email:Service@hellocube.com